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Key Performance Indicators

Return - https://www.mglead2.org/kpi

Session Description

Identifying and making use of Key Performance Indicators (KPI) that are relevant to your department can go a long way in helping you know how effective department work is and where you may need to make adjustments for improvements.

Topics and Goals

Introductions & Content

Activity #1: Know and Learn
- Slideshow
- Defining KPI & Types of KPI
- Sample KPIs for K-12 EdTech
Activity #2: Identifying Relevant KPIs
- Clarify Responsibilities
Activity #3: KPI Development Insights
Assignment: Develop KPI Dashboard Mock-Up

KeyPerformanceIndicators

Activity #1 - Know and Learn

Share TWO things you know about KPI and ONE thing you would like to learn more about.

Start sharing

Defining KPI

KPIs are an actionable scorecard that keeps your strategy on track. They enable you to manage, control and achieve desired business results. Let's take a quick look at several types of KPIs you may wish to develop or encounter.

Process KPIs

Definition: Measure the efficiency or productivity of a process

Example: How long does it take to order a new computer, receive it, process it, deliver it to end user?

The purpose of setting up KPIs "was to create an easy-to-understand visual representation of metrics and KPIs, and make it very simple for staff to update data from their silos."

"The goal is to integrate and automate data analysis from a few key systems and share this data publicly. "

-Steve Young, formerly CTO for Judson ISD, San Antonio, Texas (currently CTO for VIA Transit)

Input KPIs

Definition: Measure assets and resources invested in or used to generate results

Example: How much funding has been spent to enhance employee knowledge and capacity, such as online or F2F certification programs for technical staff? Another could be time spent planning a future initiative or project

Output KPIs

Definition: Measure financial and nonfinancial results of activities

Example: How many people were served via HelpDesk/on-site support or received training on blending technology into the curriculum?

Whatever KPIs you decide to use, make sure they are aligned to your school organization's strategic goals.

Sample Technology KPIs

Instructional Technology

- Percentage Of Classes Using Technology: You’ll want a high percentage of classes in your school using the technologies or online platforms that have been provided to them.
- Percentage Of Administrators Using Technology: Both teachers and administrators should be using the online- or classroom-based technologies they’ve been provided for lessons, projects, or activities—and this metric should make you aware of whether that is happening or not.
- Social Media Engagement: The analytics you’ll need for this metric are often available through the social media platforms your school chooses to employ (like Facebook, for example), and can show how well your social media department is performing.
- Level of Teaching Innovation (LOTI) or Brightbytes Clarity Survey Data: Data that can be shared or used by District for assessing progress towards technology integration.

HelpDesk and/or Technical Support

Calls To HelpDesk Per Month: This may act as a productivity metric for your IT department, showing them how many calls they’re fielded and how many (if any) went unanswered.
- Average Handle Time for HelpDesk: The average number of seconds required to handle a single call (includes inbound and outbound calls), including any after-call work that is required.
- Average Response Time for On-Site Support: This addresses how long it takes for a technician to respond and resolve most help requests (or trouble tickets).

Technology Administration and/or Infrastructure

- Technology budget as a percentage of total expense: Total expense incurred by the IT Department divided by the total, company-wide operational expense over the same time period, as a percentage.
- Outsourced vs insourced Services Cost Overview: A comparison of expenses incurred for hiring external consultants, outsourced services vs insourced services.
- Cost and Quantity of Devices deployed in schools: Total devices deployed at various locations in organization, per unit cost and per unit total investment.
- Inventory: How many items are part of an active inventory, have been removed from inventory, are "aged" and have become obsolete. This should be connected to equipment replacement plan and costs planned in advance.

Deployment of Equipment for a specific project: Status of equipment deployment at each campus/location.
- Number of devices connected to the network: This includes the number of devices connected to your campus, district network.
- Web Site Hits: Total web sites your Technology Department web site or specific pages have received in a certain period of time.
- Bandwidth usage: This includes how much bandwidth is available vs what is being used.

Note: While most of the sample KPIs listed above have been developed by Miguel Guhlin in his work, several are stolen, made to look like they're not stolen, and shared among thieves, er, learners. Below are references for those external items.

References

Technology KPIs. Available online at https://opsdog.com/industries/information-technology/information-technology-kpis-and-benchmarks

Activity #2 - Relevant KPIs in Your Org

Watch the video shown right then complete this activity online. Ask yourself which type of KPI would best capture the information you seek to share via a KPI.